Customer Service Representative (ASA II)

California State University, Fresno Fresno, CA Full-time Call Center / Customer Service

Posted on May 2, 2024

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Customer Service Representative (ASA II)

Job No: 538969
Work Type: Staff
Location: Fresno
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Customer Service Reprensentative
(Administrative Support Assistant II)

Compensation and Benefits

Anticipated Hiring Salary Range: $3,505 - $3,680 per month

Full CSU Classification Salary Range: $3,505 - $5,159 per month

This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
Multiple positions may be filled from this recruitment.
Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Under the direction of the Associate Director, the position provides a customer service support to the Financial Aid and Scholarships Office. The position will have direct contact with multi-ethnic campus population of students, staff, and faculty, as well as parents and members of the community. The individual in this position must possess general knowledge of policies, procedures, and regulations pertaining to federal, state, and institutional financial aid programs.

Key Qualifications

Excellent customer service skills as duties often involve front line contacts with a variety of campus and community individuals requiring active problem solving and creative solutions.
Ability to learn, interpret independently, and apply a variety of complex policies and procedures. Able to identify deviations from applicable policies and apply independent judgment, discretion, and initiative to address problems and develop practical solutions.
Perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Demonstrated competence in effectively presenting standard information in writing.
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Interpersonal and communication skills, including ability to work effectively with people of diverse backgrounds.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

High School graduate or equivalent.
Clerical experience in an office environment.

Deadline & Application Instructions

Applications received by May 17, 2024 will be given full consideration by the search committee.

Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resume/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

To apply, visit https://careers.fresnostate.edu/en-us/job/538969/customer-service-representative-asa-ii

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Customer Service Representative (ASA II)

California State University, Fresno

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