Teller/Financial Services Representative

DEDICATED COMMUNITY BANK   Florence, SC   Full-time     Finance
Posted on September 4, 2021

Teller/Financial Services Representative

SUMMARY: As a cross trained Teller/FSR at Dedicated Community Bank you will handle customer service transactions, branch administrative activities, identify referral opportunities and process traditional teller transactions. In this role, you'll receive the training, support and tools you need to assist with branch sales activities and generating sales referrals.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knows and understands the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Performs all functions of Personal Banker.
• Opens new deposit accounts and understands the financial services offered by the bank. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Serve customers quickly, accurately, efficiently, and confidentially according to Customer Service Standards Manual. Takes a personal interest in each individual customer, making an attempt to establish rapport and looking for ways to help.
• Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.
• Shows sincere appreciation for each customer's time and business.
• Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
• Maintains a neat, orderly and attractive work area.

PERFORMS THE FOLLOWING TELLER DUTIES:
1. Processes transactions for savings, checking, and loan accounts
2. May assist in guiding and training new tellers
3. May allow customers access to safe deposit boxes
4. Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
5. Sells certified checks within assigned limits
6. Balances transactions on a daily basis
7. May utilize the image capture system
8. Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow

OTHER DUTIES:
• Accepts other duties as assigned.

QUALIFICATIONS AND EDUCATION

REQUIREMENTS:
• Education: High School Diploma
• Experience: Previous banking/customer service experience is not required, but preferred.
• Knowledge: Good PC skills, Strong organizational skills, ability to read, write and speak English, ability to analyze and solve problems

TRAINING REQUIREMENTS/CLASSES:
• Product Knowledge, Word, Excel, as well as continual update of processes of FSR system
• Annual Regulatory Compliance training

PHYSICAL DEMANDS/WORK ENVIRONMENT:
• Must be willing to travel, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports