Patient Relations Assistant/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 2, 2024
Posting Details
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE45159
Working Title
Patient Relations Assistant
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Day shift. Monday through Friday, 8:00am – 5:00pm. Other days and hours as needed.
Job Summary
The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center.
This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.
Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients' needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as “blameless apology” to manage patient wait time expectations.
In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration.
The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system.
Skills / Knowledge / Abilities
Attention to detail, computer literacy, medical office, registration and scheduling experience.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree preferred plus four or more years related experience.
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Relations Assistant/UKHC
Requisition Number
RE45159
Working Title
Patient Relations Assistant
Department Name
M3030:Cancer Clinic Services
Work Location
Lexington, KY
Grade Level
06
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3.5 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.
Shift
Day shift. Monday through Friday, 8:00am – 5:00pm. Other days and hours as needed.
Job Summary
The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center.
This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.
Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients' needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as “blameless apology” to manage patient wait time expectations.
In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration.
The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system.
Skills / Knowledge / Abilities
Attention to detail, computer literacy, medical office, registration and scheduling experience.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate's degree preferred plus four or more years related experience.
Deadline to Apply
05/08/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate your years of paid work experience in customer service.
- None
- More than 0, through 1 year
- More than 1, through 3 years
- More than 3 years
- * Please indicate how much paid employment experience you have with Epic.
- None
- More than 1 year, up through 2 years
- More than 2 year, up through 3 years
- More than 3 years
- * Please choose the answer that best describes your paid employment experience working with oncology patients.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
- * Please describe a situation when you delivered exceptional customer service to resolve a patient or physician complaint.
(Open Ended Question) - * Do you have experience with customer service in an academic or other professional setting where it was necessary to deal with the public by phone and/or in-person?
- Yes
- No
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Curriculum Vita
- Cover Letter
