Statewide Navigator
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Social Service
Posted on April 19, 2024
Hiring Department
ParentLink offers parenting information and support to all Missourians using a variety of delivery methods to ensure universal access. Since 1989, ParentLink has served tens of thousands of Missouri families as well as service providers working with them. ParentLink became the Help Me Grow (HMG) Missouri Affiliate (HelpMeGrowNational.org) in 2015 and continues as such, joining 27 other states to focus dedicated attention on health and well-being of young children.
Job Description
1. Following protocol, professional standards, and best practices, interact with each caregiver to:
a. Identify needs/concerns in obtaining a resource
b. Assist caregiver in overcoming barriers, by:Arranging transportation, helping complete paperwork, phone calls, emails, etc., Brokering/simplifying language as needed to ensure that families are able to fully access the presented information in meetings and doctor visits, accompanying the family to meetings when appropriate, etc.
2. Actively engage with county health staff and other community partners to identify families in need of services as well as to identify resources that will assist families.
3. Use ParentLink WarmLine to assist in research and consultation with caregiver, as needed.
4. Maintain data on client, recording such elements as: Client description; Client need; Action taken; Referrals made; Follow-up provided, Etc.
5. Maintain data on community resources:Identify barriers to services, Identify gaps in services, Update community resource information in iCarol resource database
6. Prepare and submit reports as requested
7. Participate in ParentLink and other trainings to strengthen skills as a Navigator
8. Work with caregivers, families and providers from a strength's perspective. Help families to feel empowered, speak up, and articulate their concerns and needs; Work with the family to identify strengths and clarify the concerns and challenges; Provide emotional support to families; Honor and respect every person; Encounter each family with compassion; Approach individuals in the spirit of collaboration; Serve with integrity and excellence.
Shift
M-F, 8am-5pm. Hybrid remote options are available for this position.
Minimum Qualifications
An Associate's degree or an equivalent combination of education and experience and at least 6 months of experience from which comparable knowledge and skills can be acquired is necessary
Preferred Qualifications
· Bachelor's degree in social work, Child and Family Development, Counseling, Health Administration, or related area.
· Knowledge and experience in Microsoft Word and Excel; ability to learn new software programs and resource data management systems.
- Excellent organizational skills and attention to detail
Salary Range:$18.50-$23.50
Grade:GGS 007
University Title:EDUCATIONAL PROGRAM ASSOCIATE III
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
Please upload resume with application.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
