Patient Service Representative-Student Health Services

University of Tennessee, Knoxville   Memphis, TN   Full-time     Health Care Provider
Posted on April 14, 2024
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Market Range: 04

Hiring Salary: $18.54/Hourly

JOB SUMMARY/ESSENTIAL FUNCTIONS: The Patient Service Representative (PSR) supports the operations of the clinic by performing day-to-day administrative tasks while ensuring high-quality customer service to the patients at University Health Services.

DUTIES AND RESPONSIBILITIES:

  1. Welcomes, greets, and screens patients and departmental clients/visitors.
  2. Answers multi-line phone system, addresses/schedules appointments, and directs calls to appropriate persons.
  3. Performs day-to-day administrative functions and general office duties, including word processing, copying, scanning, faxing, sorting/distributing mail, and data entry.
  4. Maintains patient accounts, verifies method of payment for service, and collects data and/or payment as appropriate.
  5. Maintains patient waiting areas and front desk areas in a manner that is organized and neat.
  6. Creates and maintains charts in electronic formats.
  7. Scans and indexes documents in the electronic health record.
  8. Attends scheduled department staff and clinical meetings.
  9. Performs other related duties as assigned.

Qualifications :

MINIMUM REQUIREMENTS:

EDUCATIONS: High School Diploma or GED. (TRANSCRIPT IS REQUIRED)

EXPERIENCE: Two (2) years of related administrative clerical experience to include six (6) months of medical receptionist experience; OR a Bachelor’s Degree will be accepted in lieu of experience.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Ability to provide professional etiquette, cultural sensitivity, empathy, and work with diverse groups.
  • Ability to exercise a high degree of diplomacy and tact.
  • Ability to understand medical terminology.
  • Excellent customer service and interpersonal communication skills.
  • Skill and flexibility to accommodate the changing needs of the department.
  • Well-developed verbal and written communication skills in English; additional language abilities welcomed.
  • Ability to work well individually or in a team capacity with minimal supervision.
  • Basic to intermediate computer knowledge and skills.
  • Ability to work independently, multi-task, team-oriented, deal with challenging situations and people, and problem-solve through job related-tasks.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
WORK SCHEDULE: This position may occasionally be required to work evenings and weekends.


University of Tennessee, Knoxville

Memphis , TN